Emotional communication—the ability to express and interpret emotions effectively—plays a vital role in resolving workplace conflict and handling sensitive conversations. Research shows that when leaders and employees engage with emotional intelligence, they create opportunities for authentic dialogue, foster trust, and reduce tension in challenging situations. This article explores how emotional communication can help individuals at all levels address conflicts and delicate matters with empathy, transparency, and professionalism.

1. The Role of Emotional Intelligence in Conflict Resolution

Emotional intelligence (EI) encompasses the ability to recognize, understand, and manage both one’s emotions and the emotions of others. Research from the Center for Creative Leadership (CCL) highlights that leaders with high emotional intelligence are better equipped to manage conflict and navigate complex interpersonal dynamics effectively McKinsey & Company...